Technology

Our real-time, cloud connected platform is designed with a customer-first approach

Our innovative technology helps us to break down all barriers when making, progressing and completing the claim journey; providing a truly seamless experience for our clients, their customers and our Engineers.

axis features
axis

Using the latest technology, including AI, voice analytics and gamification modules, axis is designed to simplify and connect key stakeholders.

Clients

Simplifying integrations and providing efficiencies into operating models, creating rich data sets which offer deep insights to help make informed decisions.

Customers

Providing your customers with intuitive tools to shape, monitor and manage their claim and repair journey.

Engineers 

Removing administration so that Engineers and Partners can stay focussed on what matters; customer care and quality of work.

Infinitely scalable is preferred

axis is a proprietary system which is free from any external dependencies, guaranteeing flexibility & reliability and providing the scope to develop customised solutions tailored to specific requirements.

Engaging your customers every step of the way

Our suite of always-on portals allows you and your customers to stay connected in real-time throughout the repair journey.

Every customer interaction with us should form part of a singular experience, not a repetitive one, and it’s axis which facilitates this.

24/7 ACCESS

…to home emergency claims

Our emergency claim portal provides homeowners with real-time access to every stage of their claim when they need it most.

Self-serve/automated notification

Easy appointment booking

Live Engineer tracking en route

Alerts and notifications

Multimedia messaging functionality

Parts tracking

Policy helper

Secure payment facility

Preferred Portal: my emergency claim
Preferred Portal: my boiler servicing

24/7 ACCESS

…to boiler servicing

Our boiler servicing portal provides homeowners with real-time access to their boiler servicing schedule.

Self-serve/automated notification

Easy appointment booking

Alerts and notifications

24/7 ACCESS

…to restoration claims

Our restore portal provides homeowners with real-time access to every stage of their claim.

Self-serve/automated notification

Easy appointment booking

Multimedia messaging functionality

Alerts and notifications

Customer work planning tools

Communication hub for all parties

Rate your experience in real time

Remote quality monitoring

Preferred Portal: my restore
Preferred Portal: my landlord portal

24/7 ACCESS

…to landlord services

Our landlord portal provides landlords, facilities managers, building owners and corporate clients with real-time access to gas servicing and compliance information for their entire portfolio of properties.

Digital dashboard

Communication hub for all parties

Experienced support team

Asset management

Property logbooks

Budget planning tools

Compliance tracker

…and providing our Engineers with always-on digital assistance

24/7 ACCESS

…for our Engineers

Our Engineer portal offers real-time access to a wide range of features, leaving more time to concentrate on the job in hand.

On-demand job assignment

Smart skills and location scheduling

Live updates with photos and videos

Alerts and notifications

Billing and payments

Preferred Engineer Portal: I am preferred